Lexmark 3-Year Advanced Exchange

Lexmark is committed to delivering fast problem resolution and personalized support to get your printers back on the job as quickly as possible. We offer a variety of customizable service plans to help meet your business's unique needs. From basic service coverage to comprehensive support, Lexmark offers a range of plans to meet the specific demands of your output environment and reduce costly printer downtime.

Exchange Service allows the customer to receive a refurbished product in return for a product that has been deemed faulty by a Lexmark technical support representative to require service under the applicable limited warranty.

If the Customer chooses to use Exchange Service, an exchange product will be shipped by Lexmark to the Customer. At Lexmark's option, the Customer may be asked to return the faulty product to Lexmark. The Lexmark technical support representative will provide information on how to package and return the faulty product to Lexmark. Exchange Service is not available for products that have been defaced, altered, or damaged beyond repair.

At Lexmark's discretion, exchange products may be new, refurbished, or may be another new or repaired product of equal or greater capabilities. The exchange product assumes the remainder of the Warranty or Extended Limited Warranty of the returned product.