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ProSupport Plus has you protected against drops, spills, and more with Accidental Damage Protection. This service includes remote diagnosis, proactive monitoring, 24x7 priority access to experts, and Next Business Day onsite repair.
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- Onsite Repair
- Remote Diagnosis
- Keep Your Hard Drive
- Accidental Damage Protection
You and your employees need to feel secure in your selection of end-user hardware. Your end users are entrusted with your business strategy, and they need access to expert support to keep up with business momentum.
With access to the right support for mixed environments, your IT staff and Dell can set the stage for greater growth and innovation by ensuring that all software and hardware vendors are actively participating in the resolution of problems, conquering the complexity you now face.
ProSupport Plus includes:
• 24x7 priority access to hardware and software experts.
• Next business day onsite repair after remote diagnosis.
• Proactive monitoring, automated issue detection, failure
prevention, notifications and case creation enabled by SupportAssist.
• Repair for accidental damages caused by surges, drops or spills.
• Keeping a hard drive after replacement to ensure data security.
With access to the right support for mixed environments, your IT staff and Dell can set the stage for greater growth and innovation by ensuring that all software and hardware vendors are actively participating in the resolution of problems, conquering the complexity you now face.
ProSupport Plus includes:
• 24x7 priority access to hardware and software experts.
• Next business day onsite repair after remote diagnosis.
• Proactive monitoring, automated issue detection, failure
prevention, notifications and case creation enabled by SupportAssist.
• Repair for accidental damages caused by surges, drops or spills.
• Keeping a hard drive after replacement to ensure data security.
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Service Plan Documentation
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Coverage Period: 3yearsResponse Time: Next Business DayService Hours: 10 hours a day / 5 days a weekService Included: Accidental Damage ProtectionService Included: Defective Media RetentionService Included: On-siteService Included: Parts and laborService Included: RepairService Included: Technical supportWarranty Period: Extended service agreement
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Due to manufacturer restrictions, all returns for this item must be within 30 days.
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81111812
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