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Al Is Here. Are You Ready? Explore Tips on Your Device Refresh Strategy

Lenovo 5-Year ServicePac 9x5 4-Hour On-site Repair

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Item#: 11397939 // MFG Part#: 84Y2276 // By: Lenovo
NOTE: Images may not be exact; please check specifications.
  • In Stock
  • Virtual delivery
Ordering Information
$839.17 
Qty:
With this ServicePac, repair is performed at your location (monitors receive onsite exchange). Service is provided Monday to Friday, 8:00 a.m. to 5:00 p.m., the same business day for critical calls or next business day for non-critical calls. An IBM service technician will be dispatched within 4 hours, if necessary, following IBM remote technical phone support. For calls dispatched after 1:00 p.m. local time, the technician will arrive by the morning of the following business day.

Service levels are response time objectives and are not guarantees. Service levels available are based on the specific product purchased. For failing non-IBM components, customer must provide replacement part unless IBM has a Technical Support Agreement with the manufacturer. Service does not cover accessories, supply items and certain parts such as batteries, frames and covers. If the failing part is a non-IBM component, you’ll provide the part and IBM will provide the labor to replace it.
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