Lenovo 4-Year Tech Install Parts 24x7 2-Hour

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

With the addition of the Onsite + Tech Install CRU option, all internal customer replaceable parts become factory replaceable parts. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, Lenovo will dispatch a certified technician to install replacement parts onsite.

2hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 2 hours. The response time (2 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 5:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.