Lenovo 3-Year Tech Install Parts 24x7 4-Hour Priority Support + YourDrive YourData

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business critical issues.

With the addition of the Onsite + Tech Install CRU option, all internal customer replaceable parts become factory replaceable parts. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, Lenovo will dispatch a certified technician to install replacement parts onsite.

4hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 4 hours. The response time (4 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 3:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.

Protect sensitive data and maintain compliance with corporate retention and disposal policies to alleviate liability risks. Lenovo’s YourDrive YourData retention service covers all system drives to help:
• Keep your data under your control
• Meet data privacy requirements
• Dispose of the drive at your discretion

Lenovo’s Priority Technical Support makes your priority our priority. Priority call routing to advanced-level technicians, electronic incident tracking, rapid response and rapid resolution. Bypass basic troubleshooting and experience shorter hold times, reduced repair times and higher first time fix rates, freeing up your resources to focus on mission-critical business activities. Priority Technical Support Features priority call routing, local language tech-to-tech support, escalation management and electronic call tracking and third party software support. Priority Technical Support is not available in all regions. The customer must have a service contract with the software vendor. If the customer does not have a software agreement, Lenovo will provide a courtesy transfer to the appropriate toll-free support line. Service is limited to software vendor service hours.