Lenovo 2-Year On-site 24x7 2-Hour + Tech Install of Parts + YourDrive YourData

Lenovo's Priority Technical Support provides direct access to advanced technicians 24 hours a day, 7 days a week. Bypass basic troubleshooting and experience a reliable, single source solution for all hardware, software and operating system needs.

2hr onsite response time in 24x7 service window: Customers can greatly benefit from fast response to their business critical issues with an exceptional service coverage window of 24-hour, seven day per week support. Once the customer’s incident is registered with the Lenovo call center, an agent will troubleshoot the customer problem remotely. If it is determined that an onsite visit in needed to resolve the problem, a technician is dispatched to arrive at the customer’s location within 2 hours. The response time (2 hours) is measured during the round-the-clock service window (24x7). So for example, if a call is placed at 5:00 a.m. on Saturday morning, a technician will be onsite at the customer location by 7:00 a.m., the same day, Saturday morning.

With the addition of the Onsite + Tech Install CRU option, all internal customer replaceable parts become factory replaceable parts. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone, Lenovo will dispatch a certified technician to install replacement parts onsite.

Protect sensitive data and maintain compliance with corporate retention and disposal policies to alleviate liability risks. Lenovo’s YourDrive YourData retention service covers all system drives to help:
• Keep your data under your control
• Meet data privacy requirements
• Dispose of the drive at your discretion