IGEL Corp. Workspace Edition 1 Year Maintenance

IGEL software maintenance is the key to making sure your IGEL-managed endpoints advance with each IGEL software feature release, general maintenance release, and security patch in rapid response to known current or upcoming security threats. Specifically, IGEL software maintenance consists of the following aspects for the IGEL Workspace Edition and Enterprise Management Pack software offers: IGEL software-defined thin clients and end user computing management platforms are being used by thousands of organizations around the world to secure their end user computing environment while offering the functionality, reliability, and consistently high-quality user experience people demand. IGEL SOFTWARE MAINTENANCE KEEPING YOUR IGEL PRODUCTS ON THE CUTTING EDGE DATA SHEET # Software updates and upgrades # Roaming licenses between x86 compatible endpoints (without software maintenance, licenses remain fixed to specific endpoints and cannot roam) # "Select" support of customer questions and issues via web and phone during regular business hours (excluding local public holidays) - 8am-6pm Central European Time (CET), and 8am-8pm Eastern Standard Time (EST) # Unlimited support incidents # 5 named IGEL support contacts # Support agreement terms of 1, 3, or 5 years # English (primary), other languages subject to availability # Response time of within 3 business days # Support offered out of 3 IGEL centers of excellence in Bremen and Augsburg, Germany, and San Francisco, California Includes the ability to submit tickets online and access to the online knowledge base.