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Open House • Learn how you can grow your career with us! • May 15 • 3:00–6:00 p.m. • Merrimack, NH
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Expert next-day service - with your choice of coverage windows.
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This 1-Year HP electronic CarePack changes your covered product's standard warranty to a Next Business Day Hardware Support post warranty. It allows customers to increase their equipment availability and productivity with high-quality onsite and remote support. Customers should choose Next Business Day Hardware Support to extend their hardware warranty coverage for key systems and devices, obtain easy-to-buy, easy-to-use onsite services, improve hardware performance and uptime, increase the return on their HP and multivendor hardware investments and enjoy consistent service coverage across geographically dispersed sites.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays. With extended business hours, standard business days, service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays. With 24x7 coverage, service is available round-the-clock, including all holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
With this service, HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. With standard business hours, standard business days, service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays. With extended business hours, standard business days, service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays. With 24x7 coverage, service is available round-the-clock, including all holidays. Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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Service Plan Documentation
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Coverage Period: 1Coverage Period: 1yearsCoverage Starts: After Base WarrantyResponse Time: 1 dayResponse Time: Next Business DayService Included: On-siteService Included: PartsService Included: Parts and laborService Included: Remote monitoringService Included: RepairService Included: ReplacementService Plan Type: Does Not Include MonitorService Plan Type: NotebooksWarranty Period: Extended service agreement
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Due to manufacturer restrictions, all returns for this item must be within 60 days.
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0 lbs
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81111812
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