Shipping & Handling

Please note that the sum of the individual item shipping weights on the Cart page may not be equal to the total weight used to determine the shipping and handling charges on the final bill. When the final bill is calculated, each line item weight is rounded and then summed.

Best Way Overnight

• Overnight orders are shipped for next day delivery.
• Overnight shipping is available throughout the continental United States. Please note some areas require additional delivery time. Oversize and heavyweight items may also require additional delivery time as well as delivery assistance. For more details, call us at 1-888-213-0260.
• We employ major package carriers for our Overnight Air shipments.
• Our “Preferred” Small Parcel carrier is UPS. If you prefer another carrier, please call 1-888-213-0260.
• Orders placed after 7 p.m. Friday via this method cannot be shipped on the weekend.
• If you'd like to specify a carrier, please call us and we will be happy to make arrangements for you.
• Carrier schedules are subject to circumstances beyond their control, including but not limited to airline deliveries unavailability of, or refusal of, a person to accept delivery of the shipment, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of customs or similar authorities, riots, strikes or other labor disputes, civil commotion, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
• Rates include freight plus handling/packaging.

Rates*
To view estimated shipping costs before you place your order, add an item to your cart and enter your destination ZIP code into the Shipping Calculator. Actual shipping costs will be calculated during the checkout process. Shipping charges will vary based on weight, shipping origin and destination.

*All shipping weights are rounded up to the nearest pound. Shipping rates are subject to change.

Overnight Delivery Schedule

Orders placed…	Will be delivered…
Monday – Thursday*	Next business day
Friday before 7:00 pm EST	Monday
Friday 7:00 pm EST through Sunday	Tuesday

*Barring events beyond our control, you can place your order for most in-stock products in the continental U.S. as late as 7 p.m. ET (5 p.m. for some products as noted) and, in most parts of the country, expect to receive your shipment the next business day.

USPS Express Mail
Please note that all USPS packages are picked up the day after they are keyed.

Best Way 2nd-Day

• 2nd-day shipping is available throughout the continental United States. Please note some areas require additional delivery time. Oversize and heavyweight items may also require additional delivery time as well as delivery assistance. For more details, call us at 1-888-213-0260.
• We employ major package carriers for our 2nd Day Air shipments.
• Our “Preferred” Small Parcel carrier is UPS. If you prefer another carrier, please call 1-888-213-0260.
• Carrier schedules are subject to circumstances beyond their control, including but not limited to airline deliveries unavailability of, or refusal of, a person to accept delivery of the shipment, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of customs or similar authorities, riots, strikes or other labor disputes, civil commotion, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.
• Orders placed on Saturday or Sunday will be delivered on Wednesday.
• Rates include freight plus handling/packaging.

Rates*
To view estimated shipping costs before you place your order, add an item to your cart and enter your destination ZIP code into the Shipping Calculator. Actual shipping costs will be calculated during the checkout process. Shipping charges will vary based on weight, shipping origin and destination.

*All shipping weights are rounded up to the nearest pound. Shipping rates are subject to change.

Best Way Ground

Delivery (in-stock items)

• 2-4 business days; 3-5 business days for U.S. West Coast addresses.
• Ground shipping is available throughout the continental United States. Please note some areas require additional delivery time. Oversize and heavyweight items may also require additional delivery time as well as delivery assistance. For more details, call us at 1-888-213-0260.
• Ground orders may be shipped by Fedex Ground or UPS, our primary carrier.
• If you'd like to specify a carrier, please call us and we will be happy to make arrangements for you.
• Orders placed on Saturday or Sunday will be delivered in 1 to 5 days, beginning on Tuesday. Delivery time depends upon the shipping address and the carrier used.
• Rates include freight plus handling/packaging.
  

Rates*
To view estimated shipping costs before you place your order, add an item to your cart and enter your destination ZIP code into the Shipping Calculator. Actual shipping costs will be calculated during the checkout process. Shipping charges will vary based on weight, shipping origin and destination.

*All shipping weights are rounded up to the nearest pound. Shipping rates are subject to change.

Best Way Saturday

• Most in-stock products in the continental U.S. can be ordered as late as 7:00 p.m. ET Friday evening for Saturday delivery. Please note some areas require additional delivery time. Oversize and heavyweight items may also require additional delivery time as well as delivery assistance. For more details, call us at 1-888-213-0260.
• Saturday delivery rates vary based on location and availability. Check your Cart for the most up-to-date charges.

Weekend Delivery

To arrange for weekend delivery, please notify your sales representative before placing your order.

Alaska and Hawaii Shipping & Handling Options

• Best Way - AK & HI is the only valid shipping method to Alaska and Hawaii.
• Ground service, including USPS, is not available at this time.
• Some orders may require extra shipping time to reach their destination.
• Items over 150 lbs. cannot be shipped to Alaska or Hawaii.
• Rates include freight plus handling/packaging.

Rates* To view estimated shipping costs before you place your order, add an item to your cart and enter your destination ZIP code into the Shipping Calculator. Actual shipping costs will be calculated during the checkout process. Shipping charges will vary based on weight, shipping origin and destination.

*All shipping weights are rounded up to the nearest pound. Shipping rates are subject to change.

Oversize and Heavyweight Items

• What is an "oversize" item? Oversize items are defined as oversize due to either their weight or overall size (e.g. - larger TVs, larger printers and racks).
• What is a "heavyweight" item? Heavyweight items are defined as items that weigh more than 150 pounds.
• Shipping. Oversize and heavyweight items are shipped via BAX Global, PittOhio, and Yellow Freight trucking lines.
• Delivery Assistance. Oversize and heavyweight items are generally delivered to destinations via shipping departments. Customers requesting lift gate or inside delivery assistance on these items are asked to notify Connection at the time of order. If you request delivery assistance, a minimum charge of $150 will be assessed to cover added costs. Oversize (extremely large or bulky) or heavy shipments may result in additional charges for inside delivery assistance.

Drop-Ship Items

• Drop-ship items are shipped directly from our vendors' warehouses, we cannot specify the shipping carrier.
• For more information on the availability of drop-ship products, see the Product Availability page.
• Cut-off times for shipping drop-ship items may vary.

Shipping to PO Boxes, APO/ FPO addresses

• Only USPS options are available to ship to these addresses.
• Items over 70 lbs. and items that are oversize cannot be shipped to these addresses.
• If you live at a rural route address and are getting USPS as the shipping option (and should be getting the "Best Way" shipping options since a rural route address is a physical address and not a PO box address) you can abbreviate box to "BX" and the site will not flag the order as a PO box address.
• U.S. government personnel living overseas who have an APO or FPO address may use online ordering. For phone orders, please call 1-603-355-6005 or fax 1-603-446-7791.
• Orders to APO and FPO addresses will be shipped via Priority Mail and may take longer (generally five to eight days). All shipments must meet requirements of the U.S. Postal Service. Currently, each package must weigh less than 70 lbs. and have a maximum combined length + girth of 108" (72" for some addresses).
• Oversize or heavy items like computer systems or large monitors may require alternate shipping methods and may delay your order. If you are concerned that your order might not meet these requirements, please call 1-603-355-6005 to place your order and discuss alternative shipping options.

Required Signatures

For your protection, we require a signature for all shipments totaling more than $250 as well as for orders being shipped to apartments and businesses. If you are not available to sign for your package, we cannot ensure next-day delivery.

FAQ

I picked Overnight and item availability is 2-7 days, when will my order ship and what will I be charged?
Your order will ship in 2-7 days via Ground. If you have selected a service level that charges more, the additional charges will be refunded and you will be charged Ground rates. For more information on drop-ship products, see the Product Availability page.

I am only being offered USPS as a shipping option. How do I get the "Best Way" options?
Anytime you are using a PO box address as a shipping address (or an FPO/APO address), USPS will be the only shipping option that is available to you. If you live at a rural route address and you are getting USPS as the shipping option (and should be getting the "best way" shipping options since a rural route address is a physical address and not a PO box address), you can abbreviate box to "BX" and the site will not flag the order as a PO box address.