Our solutions are designed to help your retail organization:
Train employees effectively with an upgraded Learning Management System (LMS).
Gather employee insights to improve workplace culture and minimize turnover.
Streamline employee communications throughout your entire organization.
Improve inventory management and product knowledge.
Enable employee mobility for successful interactions with customers.
Ready to learn more about these offerings?
Call a Connection IT expert today: 1.800.800.0014
Or send us a message and we’ll reach out to you.
Expert Guidance for Your Retail Environment
Our experts understand the complexities and challenges of the current retail market. That’s why we will never focus on new technology initiatives that don't make sense with your overall business strategy.With Connection’s Retail Employee Engagement Solutions, we’ll ensure your employees have the right technology to access ongoing training materials, streamline internal communications, and have successful interactions with customers.
Retail Videos
How Do You Keep Your Retail Customers Engaged?
As fast as retail is evolving these days, nothing is more important than having a truly engaged customer. Watch our video and hear Brian Gallagher, Retail Strategy and Business Development Director at Connection, discuss the three things retailers can do to dramatically improve customer engagement and drive retail success.
Employee Choice Creates a Better Experience for Everyone
Giving your employees tools they are comfortable with can deliver many benefits, including increasing productivity and decreasing turnover. With the right mobile device in hand, your sales team becomes better able to engage with an help your customers. Employee choice can also help increase morale, resulting in better store experience for everyone, especially customers. Join Brian Gallagher, Retail Strategy Director at Connection, for a deeper look into how your retail organization can benefit from ensuring your employees love to use their tech.
Boost Employee Engagement with the Right Technology
Now more than ever, customers are researching products and brands online; however, the vast majority of transactions are still happening in stores. Therefore, it’s crucial that your store employees are trained, productive, and engaged. Our experts can help navigate the best technology solutions to ensure your employees are given everything they need to boost customer satisfaction andt sales.Connection’s Retail Employee Engagement Solutions are ideal for small and mid-sized businesses (SMB), as well as enterprise convenience stores, specialty retailers, and quick service restaurants (QSRs).
Like all of Connection’s services, our Retail Employee Engagement Solutions are designed to meet your unique needs. Choose the scope of the service you need today and rest assured that Connection has the expertise to execute on additional projects as your IT operationst evolve.
Employee Engagement Solutions
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Training ServicesKnowledgeable and competent employees are created through effective, ongoing training programs. They need to be given the proper technology to perform successfully. We offer the tools and expertise to help you upgrade your Learning Management System (LMS) for better usability and interactivity, so your employees can always stay up to date on the latest programs and protocols. |
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Employee SurveyingMake your retail organization a better place to work with our Employee Engagement Platform. We’ve partnered with Local Measure to deliver an intuitive surveying tool that will help you gauge employee sentiment, send policy updates, and make store and remote employees feel more connected to your organization. |
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Retail Network SolutionsSeamless, real-time communication between corporate headquarters and local store locations ensures accurate messaging throughout your organization. You need a unified communication platform and a strong infrastructure to efficiently store and transfer information across an increasingly decentralized network. |
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Inventory ManagementThe quality of service your employees provide can only be as good as the information at their disposal. They need to know exactly where and how a customer can purchase the products they want that may not be available in stores. Our inventory management solutions leverage advanced barcode and RFID technology, cloud-based inventory awareness software, and critical infrastructure updates to ensure your employees have all the product information they need to satisfy customers. |
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Retail Mobile SolutionsEmployee mobility gives your staff all the information they need at their fingertips and impacts customer perceptions. Customers believe—and rightly so—that sales associates are more capable of providing fast, quality service when armed with a phone or tablet, which is why over half (52.8 percent) of customers in-store will seek them out exclusively. With our mobile device management and selection services, we’ll help you leverage the right devices for your employees’ needs. |
Learn more about our other Retail Technology Solutions.
Connection Inside Access-Shifting Gears
Apple in Retail: The Power of Employees
Tune into our recent discussion of the current state of retail, where our experts talked about how important it is to empower your retail employees to engage with your customers. With the latest mobile device solutions from Apple and services from Connection, you'll be able to equip your employees with the tools and technology they need to answer customer questions, speed them through the checkout process, and more.
The Great Customer Dilemma—Should I Engage the Associate?
Make sure your customers know it’s in their best interest to engage your retail associates. Learn the techniques and technologies you can use to ensure your employees are prepared to thoughtfully engage your customers.Read More
4 Reasons to Give Your Retail Employees a Say in Tech Choices
When it comes to productivity, engagement, and efficiency, tech choice matters. Let your employees have a voice in the tools they use to help customers, and you’ll improve the retail experience for everyone.Read More
Connection Community
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1 Quantum Workplace, “The Future of Retail: Emerging Retail Employee Engagement Trends and HR Best Practices.”
2 Ibid.
2 Ibid.
Ready to talk about Retail Employee Engagement Solutions?
Call a Connection expert today.
1.800.800.0014
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